Reimagining visitor servicing for today’s traveller

Visitor expectations have changed - and so has the way we serve them.

At Tilma Group, we conduct visitor servicing reviews that are bold, practical, and designed for the real world. We help regional destinations move beyond traditional models and into smarter, more sustainable ways of delivering visitor information and support.

Using a visitor-centric lens, we assess your current servicing model and recommend cost-effective, innovative solutions that ensure visitors get the right information when and where they need it - from planning and booking to arrival and exploration.

Our visitor servicing reviews consider:

Visitor information centres and their role
Digital touchpoints and online engagement
Signage, maps, and wayfinding
Local business engagement in servicing
Self-service models and mobile solutions
Cost-benefit analysis and ROI for government

Whether you’re looking to enhance existing services, shift toward digital-first experiences, or demonstrate value to stakeholders, we deliver tailored recommendations that balance innovation with sustainability.

Our goal is to ensure visitors feel welcomed, informed, and supported - while helping local government make smart, future-ready investments.